Post by WECON Technical support on Oct 12, 2016 5:52:43 GMT
Ⅰ Reason
The following reasons will cause HMI crash/freeze.
Ⅱ Solution
If the HMI crash by above reasons, it can be repaired by clients. Please try the following steps:
Step 1. remove the power;
Step 2. power holding in the bottom left corner of the screen.
Step 3. it will display "please download a new project" after 10 seconds
Step 4. connect HMI to LeviStudioU, download project again, and updating os.
The following reasons will cause HMI crash/freeze.
- The non-English code in the software install path and project path, if those path contain other language code, like Spanish, Russian, and so on, when download project from software to HMI, it will cause HMI crash. The path of software and project only supports English.
- HMI version is different with software version. For example, you are using English software (LeviStudio), but you HMI are in Unicode version, if your project screens contain non-English characters, when you download project to HMI, the HMI will crash. If you are using Unicode software (LeviStduioU), but your HMI are in English version, when you download project to HMI, HMI will crash.
- Old Version: Vx.x.xx-P: multiLan yyyy-mm-dd, it means HMI is English version. Unicode version: Vx.x.xx-P: Unicode yyyy-mm-dd, it means HMI is Unicode version. Please connect HMI to software and click “HMI version” in download windows to check HMI version.
Ⅱ Solution
If the HMI crash by above reasons, it can be repaired by clients. Please try the following steps:
Step 1. remove the power;
Step 2. power holding in the bottom left corner of the screen.
Step 3. it will display "please download a new project" after 10 seconds
Step 4. connect HMI to LeviStudioU, download project again, and updating os.
